Software Packaging and Distribution: We will package commonly used software and make them available for self-serve: these packages can either be ‘pushed’ to client computers or made available for users to install without granting administration access. We will monitor the operating system releases from vendors to maintain an up-to-date and secure operating system for University workstations. Maintaining and Updating the Standard Software List and Package: IST will assess the clients’ needs and maintain a standard software list that represents the most commonly used in the University. Support for this service includes upgrades and patches, software packaging and distribution, manual installation of software, troubleshooting, licenses management, and OnTheHub assistance.
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